Policies & FAQ

Our Quality Promise:

Luxury Label Hair Company specializes in offering the highest quality, 100% Virgin (unprocessed) Brazilian, human hair. Meaning there are no chemicals, mixed blends, or fibers in any of our bundles, each bundle is sourced from a unique donor.

How many bundles should I purchase?

The following are our suggested quantities per install:

Lengths 12-16: at least 2 bundled
extensions

Lengths 18-20: at least 2 bundled
extensions (recommended to use 3)

Lengths 22-30: at least 3 bundled
extensions

*For extreme fullness when ordering 30 inch length bundles ONLY, (i.e. not 26,28,30) 4+ is the quantity recommended

How much do your bundled extensions weigh?

Each bundled extension is weighed at approximately 3.5 oz.

Will I experience shedding?

Our hair has very minimal to NO shedding. You may experience shedding during the first shampoo due to possible breakage from removing the rubber band/rope packaging, the hair should not lose any density or fullness as a result of this.

Can I receive a refund/exchange?

Refunds can be granted for items that are returned in the same condition that they were
received. Please contact luxurylace.snm@gmail.com
or call/text (313) 403-2535 to inquire about a refund or exchange.

How long does does processing & shipping take?

 Please allow up to 7-10 calendar days (Mon-Sun) to receive your order.
Shipping information will be sent to the email provided when placing your order.

 Can I buy now & pay later?

Yes! We offer instrest-free payment plans, enabled through AfterPay at checkout, for all purchases!

 Contact Us:

Customercare@luxurylabel.com

Call: 1(800) 573-8819

Text: 1(313) 395-3378

IG: LuxuryLabelHairCo